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Online Reviews

HB Eye Care Center

Overall Rating: 5 out of 5.0 (based on 72 customer reviews)

  • They were very friendly and extremely helpful

    Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s117274606211865206704!2s0x89e3f8643a114ddb:0xe272b67ff8648409
  • I couldn't be happier with my new bifocal contacts. Walking around my home I can *read* everything without wearing store-bought readers over my existing lens Rx. However, I was happiest, after one appointment, with the personalized care and level of education I received about my eyes and their connection to my overall health. Not only am I looking forward to future appointments, but I've already referred others. Thank you!

    Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s117635414164024788014!2s0x89e3f8643a114ddb:0xe272b67ff8648409
  • 医生你好!我是Jianhuang Han 今天收到药房打电话来叫我去拿眼药水,这眼药水是自费的不知道是否你开结我的吗?我没有要我退了。谢谢你的关心! 发自我的 iPhone

    Rating:
    5 / 5
    https://www.facebook.com/jianhuangHan/activity/928939313945311
  • I first met Dr. Xu when she was practicing in Westborough near my home. When I discovered that the Westborough office had closed, rather than transfer to a doctor closer to my location I chose to drive to West Boylston because Dr. Xu is the BEST! I trust her with my eyes and the health of my eyes - she is proactive and makes sure that I am doing all the right things to take care of my vision (taking vitamins, wearing sunglasses, etc.). Dr. Xu is the only eye doctor I trust to take care of my eyes!

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEye%2BCare%2BCenter%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.337788,-71.801733,17z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • I’m a patient at HB Eye Care Center since 2016, and this is my second time got Ortho-k Lens. It’s like a contact lenses that you wear at night, then you take it out in the morning, so that you don’t have to wear any glasses during the day. It press your cornea to a normal spherical during the night. The thing that why I love it so much is because my eye degree since 2016 to 2018 didn’t change at all, so if you want to control your eye degree, a good way is to get Ortho-k Lens. (^ω^) Also Dr. Xu is a really professional and friendly eye doctor. Overall, I had a really nice experience here!

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEye%2BCare%2BCenter%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.337788,-71.801733,17z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEye%2BCare%2BCenter%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.337788,-71.801733,17z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • I found out about this eye care center from my family doctor when I came here in October of last year. The location is clean and the doctor is very nice and patient. She did the general exam for me first and then we talked about overnight lenses. My eyes were extremely dry when I was wearing normal contact lenses at daytime. I have an indoor job and the HVAC is right above me. The Ortho-K lenses really helped me to avoid dried-eyes. Now I wear the OK lenses every night about 6-8 hours per day when I sleep, then I can enjoy 1-2 days of really clear eyesight at daytime! It's really worth a try and the price is affordable! I highly recommend this clinic!

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEye%2BCare%2BCenter%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.337788,-71.801733,17z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • Very helpful and sweet staff.

    Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s112149681670577332633!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • I found out about this eye care center from my family doctor when I came here in October of last year. The location is clean and the doctor is very nice and patient. She did the general exam for me first and then we talked about overnight lenses. My eyes were extremely dry when I was wearing normal contact lenses at daytime. I have an indoor job and the HVAC is right above me. The Ortho-K lenses really helped me to avoid dried-eyes. Now I wear the OK lenses every night about 6-8 hours per day when I sleep, then I can enjoy 1-2 days of really clear eyesight at daytime! It's really worth a try and the price is affordable! I highly recommend this clinic!

    Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s118371294358261025796!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • I got to know HB eye care center because I was looking for a good clinic to get the Ortho-K lens, and one of my friends recommend this place. Dr. Xu is very informative and professional. The place is so clean and organized, and I enjoyed my visit there every time. I strongly recommend the Ortho-K lens and this type of technology. This method can be used as an alternative to eyeglasses, refractive surgery, or for those who prefer not to wear contact lenses during the day. My experience of wearing OK lens was great, and my eye visions stayed the same as they were a year ago. It is really helpful.

    Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s113910366112698333159!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s110499162153214571128!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s110499162153214571128!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • I had a great experience at HB Eye Care. Dr. Xu and Samantha were very helpful, informative, and friendly.

    Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s107365110678782346719!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s115519605753953027659!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s108353998397116195462!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • Great experience! The doctor was very nice and super helpful with all my questions!

    Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s108909427572454601723!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s111537903587268526166!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • I am giving a 5 star review because I had a great experience from start to finish. When walking in I noticed it was very clean and kept looking very nicely. I was greated with a smile and friendly service by the receptionist Samantha. There was a great selection of glasses and I was able to find a pair that looked perfect on me. I will definitely come back and recommend to friends and family.

    Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s104503010503737162816!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • The best service I have ever had! Great eyewears as well, lots of selections!

    Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s117186342909872932082!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • Rating:
    5 / 5
    https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s106579571782424134976!2s0x89e3f8643a114ddb%3A0xe272b67ff8648409
  • Great experience as always. Really appreciated seeing the pictures of the eye and learning about what is normal and what isn't

    Rating:
    5 / 5
    https://ourreviews.today/hb-eye-care-center-146222757818164
  • Rating:
    5 / 5
    https://www.facebook.com/hbeyecare/reviews
  • This is a doctors office that I would highly recommend! The receptionist is very helpful and friendly! Dr. Xu is very knowledgeable and caring. She took the time to give me a very detailed eye exam. They have very advanced equipment there! I had a photo taken of the back sides of my eyes and Dr. Xu went over everything on the photos with me. (I've never had that done before but would HIGHLY recommend doing it if you're not good at doing the dilation drops like me) The office looked brand new! Very clean! Great selection of glasses! I was very happy with my visit! I'll definitely be back!

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEye%2BCare%2BCenter%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.337788,-71.801733,17z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • I was in search of a new optometrist and was recommended to HB Eye Care by my significant other. Dr. Xu was very professional and kind. The office was tidy and clean. I could not even find a fingerprint on the glasses on display! Dr. Xu and staff were very helpful and made sure I picked a frame that fit my face and to my liking. She even went above and beyond and gave me the best price as possible for both glasses and contacts. I couldn't be any more happier! I have already recommended this place to my coworkers and friends.

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEye%2BCare%2BCenter%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.337788,-71.801733,17z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • Dr. Xu is very warm and charismatic, and I really enjoyed my visit to her office. I really liked tne wide array of frames she had at the office, and she was very helpful in assisting me pick one. Another thing I liked was the offering of the Fundus photo, which gives an in depth look at the back of the eye, allowing the doctor to see any emerging diseases or abnormalities that have arisen. Even though it was $35, I thought it was worth the price. Overall a very nice doctor, and would highly recommend!

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEye%2BCare%2BCenter%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.337788,-71.801733,17z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • The receptionist was very friendly and welcoming! Dr. Xu was extremely informative and made me feel very comfortable. I would recommend this place to anyone looking for a great eye doctor!

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEye%2BCare%2BCenter%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.337788,-71.801733,17z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • I went to HB EYE CARE CENTER for routine eye exam last week. Dr. Helen Xu is very caring, professional and helpful, she gave me a very thorough eye exam, prescribed me glasses and contact lens. I like my glasses and contacts, it’s the first time I am able to see so clearly! It’s an amazing new world! She also took pictures of the back side of my eyes, and diagnosed hypertensive retinopathy and recommend me to check with my family doctor for potential hypertension. Highly recommend!

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEye%2BCare%2BCenter%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.337788,-71.801733,17z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • Rating:
    5 / 5
    https://www.facebook.com/hbeyecare/reviews
  • I feel very thankful to Dr. Xu, She is the first one who dianosed my hypertension and saved my life. I went to HB EYE CARE CENTER for routine eye exam, she is very thorough and knowledge, after she examed my back side of my eyes, she told me I'd better see my PCP to treat my Hypertension, because she saw my retina vessel very thin and clogged suggesting Hypertension. My previous eye doctors never performed such thorough eye exam and didn't find out my problems. I was referred to see Dr. Xu by my friends and they are awesome!

    Rating:
    5 / 5
    https://www.google.com/maps/place/242%2BWoodland%2BStreet%2BSuite%2B%23210%2C%2BHB%2BEye%2BCare%2BCenter%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.337788,-71.801733,17z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • Highly recommend this eye doctor and her clinic. They have very cutting edge equipments and very best products at very reasonable price. Very nice people working in the very nice office.

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEYE%2BCARE%2BCENTER%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.33782,-71.801608,15z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • Dr. Helen Xu is very caring, thorough and professional. She took the time to explain what she found and provide me the best solution. I like the choice of Ortho-K lens, it corrects my vision during sleeping, and I can see perfectly without wearing any glasses or contacts at all at day time, doing well with my activities and sports.... I love it the most is that Ortho-K lens can stabilize my prescription. Very happy!

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEYE%2BCARE%2BCENTER%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.33782,-71.801608,15z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • Dr. Helen Xu is very polite and thorough. She answers all my questions, and provides excellent service. I would highly recommend her.

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEYE%2BCARE%2BCENTER%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.33782,-71.801608,15z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • Dr xu is very nice and profetional.Great Service! I love the glasses!It is high quality. HB EYE CENTER is comfortable,I like it very much.Would highly recommend to all my friends! And I will tell my husband too,he also want to a nice glass.yeah

    Rating:
    5 / 5
    https://www.facebook.com/hbeyecare/reviews
  • This is the first time I come to HB EYE CARE CENTER, DR Xu is very professional and enthusiastic . The environment is very comfortable and I love it.I will come again.I would highly recommend to all my friends!

    Rating:
    5 / 5
    https://www.facebook.com/hbeyecare/reviews
  • The doctor is very professional and knowledgeable, she correctly diagnosed my vision problems and prescribes the right contacts and glasses for me. it is the first time I can see so clear! I like my contacts and my glasses, Dr. Xu take my insurance, so my cost is minimal.They also have the retina imaging system which can take pictures in my back of my eyes to correctly diagnose my eye problems, it's awesome! From the insurance checking to eye exam and received contacts and glasses, I am very pleased their services, I will definitely come back for my annual eye check. Thank you Dr. Xu!

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEYE%2BCARE%2BCENTER%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.33782,-71.801608,15z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • Great Service! I love my glasses! Great people working there! Would highly recommend to all my friends!

    Rating:
    5 / 5
    https://www.facebook.com/hbeyecare/reviews
  • Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEYE%2BCARE%2BCENTER%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.33782,-71.801608,15z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • Everyone was so friendly and helpful. I liked the selection of glasses they had. The different brands fit my facial features better than others I've tried before, so I was pleased to find that there were brands I was unfamiliar with there.

    Rating:
    5 / 5
    https://www.google.com/maps/place/HB%2BEYE%2BCARE%2BCENTER%2C%2B242%2BWoodland%2BSt%2B%23210%2C%2BWest%2BBoylston%2C%2BMA%2B01583/@42.33782,-71.801608,15z/data=!4m2!3m1!1s0x89e3f8643a114ddb:0xe272b67ff8648409?cid=16317305060661167113&place_id=ChIJ200ROmT444kRCYRk-H-2cuI
  • Dr. Xu is so friendly and knowledgeable. I liked the selection of glasses.

    Rating:
    5 / 5
    https://www.facebook.com/hbeyecare/reviews
  • Just received my new glasses - progressive lenses, uv protection etc etc. Oh my god, I CAN SEE! Dr Xu conducted a thorough and informative examination, helped me choose eyeglasses that look good, and the whole process, including delivery took about a week! I highly recommend the Dr. She is, by the way, a very pleasant person to interact with.

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • I went to see Dr xu yesterday it was very good experience. I was running a little late due to traffic after work. I called and they said it was and and I could still come for my appointment. The receponist was amazing very nice and and made me feel comfortable. Dr xu actually found that my prescription I had before was too high from a previous place. I was very pleased with the exam and contact fitting she gives u a trial pair then you go back in a week and if u like them shell order them if not let u try a new kind till u get the perfect lens. Best of all 3 mins from my job:) will be back.

    Rating:
    5 / 5
    https://www.facebook.com/hbeyecare/reviews
  • We called Friday, and got appointments for both of us for Saturday!! Excellent service and very professional. Dr Xu made our visit a very pleasant experience and we will recommend her to anyone looking for an Optometrist. She has a nice assortment of glasses and lens options. We felt very welcomed during our visit. A wicked great place and she's open on Saturdays.

    Rating:
    5 / 5
    https://www.facebook.com/hbeyecare/reviews
  • The doctor is very thorough and professional, I got a great service here. Thank you!

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Was this provider friendly? Extremely Friendly Does this provider use current and safe equipment? Yes; the equipment is very advanced! Was this provider's staff friendly? Yes, they went above and beyond Would you recommend this provider to others? I Already Have Does this provider answer the phone in a reasonable time when you call? Definitely

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Were the waiting room chairs comfortable at this eye care office? Yes Does this provider use current and safe equipment? Yes Was this provider's staff friendly? Yes Was this provider friendly? Yes Did the waiting room furniture appear to be clean? Yes

    Rating:
    4.5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Was this provider friendly? Very! The most welcoming office I've visited! Did your eye exam hurt at all? Not at all, the exam was so much better than others I've had Did this optometrist seem knowledgeable about different types of contacts? Definitely, she/he seemed very knowledgeable about all different types of contacts Does the provider's staff try to be helpful? Yes Could you buy glasses at your optometrist's practice? Yes, I bought a beautiful new pair.

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Rating:
    5 / 5
    https://www.facebook.com/hbeyecare/reviews
  • Rating:
    5 / 5
    https://www.facebook.com/hbeyecare/reviews
  • Was this provider's office too loud? Not at all, it was very peaceful and quiet Does this provider always put the customer first? Yes, they always put customers first Did this provider prominently display their diplomas or business license? Definitely! I saw it as soon as I walked in! Does this provider ever overbook appointments here? No, They definitely believe in quality over quantity and allow more than enough time in between appointments Did this provider promise services he/she couldn't provide? No, they were able to provide everything they said they would

    Rating:
    4.5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Are you going to visit this provider again? Without a doubt! Did this provider have reasonable prices? Absolutely! Do you feel that you could have received better service somewhere else? Definitely not; I received the best service ever!

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Did this provider ever dismiss your concerns as unimportant? Never, they go out of their way to address every concern of mine immediately Was this provider's office easy to locate? Absolutely! It couldn't have been easier! Was this provider sympathetic to your situation? Yes! They went above and beyond to make me feel special and respected Did this provider seem irritated to be working with you? Not at all, they were glad to help me with anything I needed Was it clear that this provider takes pride in the appearance of his/her office? Definitely! It was one of the best looking offices I've ever seen!

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Is this business handicap-accessible? Absolutely, even the bathrooms are handicap-accessible Is this provider's business conveniently located? Absolutely! It is right off the freeway and close to everthing Did this optometrist provide you with an accurate prescription? Absolutely, I can finally see well again! Is this business in a safe neighborhood? Absolutely, It is the safest neighborhood around Were the restrooms clean at this provider's office? Yes, they were immaculate!

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Did a staff member acknowledge or greet you when you entered? Yes, I was greeted when I walked in Would you refer this provider to a family or friend? Yes, I'm going tell everyone about them. I absolutely love this place! Was this provider late to your appointments? Not at all, I showed up early and they were ready to see me Were you able to relax during your appointment? Yes, I was completely at ease Did this provider show attention to detail? Absolutely! They are always very careful and meticulous

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Does this provider use current and safe equipment? Yes; the equipment is very advanced! Did this provider thoroughly explain the risks and benefits of your treatment? Yes, they made sure I had all the information I needed to make a decision Did this provider seem irritated to be working with you? Not at all, they were glad to help me with anything I needed Did this provider answer all of your questions? Every question I had was answered thoroughly Is this provider easy to reach in an emergency? Absolutely! I can always count on them

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Did this optometrist seem knowledgeable about different types of contacts? Definitely, she/he seemed very knowledgeable about all different types of contacts Did they follow up with you after your appointment? Yes, they made sure I had everything I needed! Does this provider use current and safe equipment? Yes; the equipment is very advanced! Were the restrooms well-stocked at this provider's office? Yes, they had everything you could possibly need! Did you feel safe in this provider's care? Absolutely! I knew I was being cared for by an expert!

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Were you able to get answers to simple questions from this provider without scheduling an appointment? Absolutely! I'm always able to get my questions answered over the phone right away! Did this provider seem irritated to be working with you? Not at all, they were glad to help me with anything I needed Would you recommend this optometrist to others? I Already Have Did this provider pressure you to purchase any unnecessary products during your visit? Absolutely not! I was never uncomfortable Did you feel safe in this provider's care? Absolutely! I knew I was being cared for by an expert!

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Does this provider welcome questions? Absolutely! They are happy to answer all of my questions Did this provider rush your appointment? No, I was able to ask as many questions as I wanted Does this provider always put the customer first? Absolutely! They have some of the best customer service I have ever seen Were you able to relax during your appointment? Yes, I was completely at ease Did this provider have reasonable prices? Absolutely!

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Does this provider have a good professional reputation within your community? Definitely! Everyone knows they are the best around!

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Was this provider's office too loud? Not at all, it was very peaceful and quiet Was this provider's staff friendly? Yes, they went above and beyond Was it easy to make an appointment with this provider? Yes! It was effortless! Did this provider seem well-trained and experienced? Absolutely, they were an expert! Did you feel safe in this provider's care? Absolutely! I knew I was being cared for by an expert!

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Was this provider's office clean? Yes! I was amazed at how clean it was! Was this provider's staff friendly? Yes, they went above and beyond Is this provider's business conveniently located? Absolutely! It is right off the freeway and close to everthing Are you confident that this provider will continue working with you until a solution is reached? Absolutely! I'm confident they will work hard to find the best solution for me Did this provider answer all of your questions? Every question I had was answered thoroughly

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Did this provider have reasonable prices? Yes

    Rating:
    4 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Is this business handicap-accessible? Absolutely, even the bathrooms are handicap-accessible Does this provider have helpful information available online? Yes, they have a great website and are present in many online directories Were the waiting room chairs comfortable at this provider's office? Extremely comfortable; I could have fallen asleep Did this provider seem irritated to be working with you? Not at all, they were glad to help me with anything I needed Was this provider's office too loud? Not at all, it was very peaceful and quiet Does this provider have a good professional reputation within your community? Yes, they are known for being good at what they do

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Great services and great doctor! I like my glasses!

    Rating:
    5 / 5
    http://www.superpages.com/bp/west-boylston-ma/hb-eye-care-llc-L2398524949.htm
  • Was it easy to find parking at this provider's office? Extremely easy, and close to the entrance Is this provider's business conveniently located? Absolutely! It is right off the freeway and close to everthing Did this provider have an entertaining selection of waiting room magazines? Yes Did this optometrist seem knowledgeable about different types of contacts? Yes, I was impressed Does this provider promptly return your phone calls? Definitely! They always call me back very quickly!

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Was this provider's staff friendly? Yes, they went above and beyond Was this provider argumentative or easily angered? Not at all, they were one of the kindest, most attentive individuals I've ever met Did this provider pressure you to purchase any unnecessary products during your visit? Absolutely not! I was never uncomfortable Does this provider treat their staff well? Very! I've never seen an employer treat their staff better Did this optometrist provide you with an accurate prescription? Absolutely, I can finally see well again!

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Did this provider promise services he/she couldn't provide? Not at all! They exceeded my expectations Did this optometrist seem knowledgeable about different types of contacts? Yes, I was impressed Has this provider ever cancelled your appointment on you last minute? Never, they are very reliable. Did this provider ever dismiss your concerns as unimportant? No, they take every concern of mine seriously Was this provider's office clean? Yes everything was neat and sterile

    Rating:
    4.5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Did this provider answer all of your questions? Every question I had was answered thoroughly Was this provider's staff friendly? Yes, they went above and beyond Did you leave the office feeling satisfied with your visit? Completely!

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. I am going to refer everyone I know here. I absolutely love this place.

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • It is obvious that their office is cleaned regularly. It was fantastic. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place.

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. They are always so friendly and welcoming to me during my appointments. They strive to make every patient feel valued and important. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it.

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • Does this provider have a good professional reputation within your community? Definitely! Everyone knows they are the best around! Does this provider offer flexible appointment times? Absolutely! I never have a problem! Was this provider argumentative or easily angered? Not at all, they were one of the kindest, most attentive individuals I've ever met

    Rating:
    5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist
  • The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary.

    Rating:
    4.5 / 5
    http://www.wellness.com/reviews/3249066/helen-xu-od-hb-eye-care-center-optometrist